This Policy informs you of the types of information Aureq (“we”, “us”, “our” or the “Company”) collects about you when you visit our website at https://www.aureq.com, and associated sub-domains (the “Site”) and download and install any of our products, or any installer or other application (collectively, the “Software”), and how we use that information. By visiting the Site or downloading the Software, you agree to the provisions of this Policy.
If you do not agree to the terms of this Policy, please do not use or access the Site, the Software, or the Services.
We use log files to manage traffic loads and information technology requirements for providing reliable service, as well as enhancing the services by tailoring our content to your interests and needs.
You can sign up to receive additional information on the Site. To receive additional information from us, you must provide your name, company name, email address and phone number. This information is retained only by us and trusted AUREQ business partners to provide you with information, marketing materials or updates for products and services similar or related to] the information you have requested. Trusted business partners provide AUREQ with services that may require that we provide them with your personal information.
You can sign up to receive additional information on the Site. To receive additional information from us, you must provide your name, company name, email address and phone number. This information is retained only by us and trusted AUREQ business partners to provide you with information, marketing materials or updates for products and services similar or related to the information you have requested. Trusted business partners provide AUREQ with services that may require that we provide them with your personal information.
These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve the Site or the Services.
We may also send you notifications via email regarding the Services for the purpose of keeping you informed of any updates or changes to the Services. These email communications are essential for the continued functionality of our Services and you will continue to receive these types of email communications even if you choose to opt-out of any other email communication from us.
If you would like to review your communication preferences, or if you do not want to receive further information or materials from us, you can update your information or opt out by following the instructions contained within each communication from us.
You can also contact us at [email protected] or write to us at the address listed at the end of this policy.
Your Account Information is stored securely with controlled access, and used to inform you of upcoming events, send you information and updates, respond to inquiries for service requests, authenticate your use of the Software, manage the Site and the Software, and assess their usage and the usage of the Services.
Except as provided in this Policy, we do not sell, trade, lease, rent, or otherwise transfer your personal information to outside parties. We reserve the right to share your information with trusted third parties who assist us in operating our Site, conducting our business, or providing you with the Services. Each trusted third party must agree to keep your personal information confidential. These third parties may not use your personal information for other purposes, unless you agree. We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our End User License Agreement. For example, if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we may provide that person or entity’s contact information to victims who request it.
Aureq may respond to government requests for information as necessary to comply with the laws pertaining to it. If your information is subject to such a request, it is our policy to attempt to notify you of the request prior to disclosing it unless we are prohibited from doing so by law or if an exceptional circumstance arises—such as an emergency or other exigency. In situations where we are not permitted to give prompt notice because of a court order, we will provide delayed notice upon the expiration of such order or upon our good faith assessment that the order has expired or is no longer valid. Should such request originate from EU Law Enforcement Authorities or US law enforcement authorities, and those authorities have a basis to believe the disclosure of the existence of such a request would jeopardise an on-going investigation; those authorities should obtain an appropriate court or other administrative order limiting the release of such information. For content requests from law enforcement agencies outside of the United States, with the exception of emergency circumstances as defined under the Electronic Communications Privacy Act of 1986, as amended, AUREQ will only provide content in response to a search warrant issued pursuant to the Mutual Legal Assistance Treaty process or through other cooperative efforts with the EU Law Enforcement Authorities or United States Department of Justice.
We may also provide access to, assign or disclose information maintained by us, including customer account information, in connection with a corporate transaction, such as a merger, acquisition, or purchase of all or substantially all of our assets.
The Site includes links to third party sites, products or services, and your access to these third party sites may result in the collection or sharing of your information. These third party sites have separate and independent privacy policies, therefore we are not responsible or liable for the content and activities of these linked sites. The inclusion of these third party sites on our Site shall not be construed to be an endorsement or representation regarding any third party sites, products, or services. We encourage you to review the privacy policies of such third party sites.
The information we collect may be stored in the United States and EU since our operations are primarily in the European Union and United States. As such, your information may be transferred to, used, processed, or maintained on computers located outside of your province or country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. In situations where you are located outside the United States or EU and choose to provide information to us, we will transfer your information to the United States and process it there.
Furthermore, this policy is governed by the laws of the UK and European Union.
We are in compliance with the requirements of Children's Online Privacy Protection Act, also known as COPPA. We do not knowingly collect any information from anyone under 13 years of age, and our Site, products and Services are all directed to people who are at least 13 years old. If you become aware that your child has provided us with personal information without your consent, please contact us at [email protected] If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such information from our active systems and terminate the child’s account.
Please also visit our Terms of Service and Usage section establishing the use, disclaimers, and limitations of liability governing the use of the Site at Terms of Service.
This Policy applies only to information collected through our Site or by the Software, and not to information collected offline or through any other means with respect to our products and Services. Your download and use of our Software product is subject to additional terms and conditions that define your rights, as well as our rights, with respect to the Software and its use. Those additional terms and conditions are contained in the Evaluation Agreement or End User License Agreement that you are required to accept prior to downloading the Software.
Each time you use the Site or Software, the current version of this Policy will apply. We reserve the right to change this Policy at any time to reflect changes in the law, in the Services we provide, in our business and technology, and our data collection and use practices. Accordingly, each time you use the Site or Software, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. Your continued use of the Site, the Software, or the Services following the posting of changes to this policy will mean you accept those changes.
Unless stated otherwise, our current Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
The data that we collect from you may be transferred to, and stored at, a destination outside the USA and European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things such as servers administration and the provision of support services.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Transport Layer Security (TLS). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our platform; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access. We restrict access of your personal information to those employees of AUREQ who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.
If there are any questions regarding this Policy you may contact us using the information below:
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ